| Integrating customer service strategy with existing business systems. (Customer Service): An article from: Industrial Management |  | Author: James P. McNamara
Publisher: Institute of Industrial Engineers, Inc. (IIE)
Buy New: $5.95
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Seller: Amazon.com
Format: HTML
Language: English (Published)
Media: Digital
Pages: 6
ASIN: B00093HPEC
Publication Date: January 1, 1995
Availability: Available for download now
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Product Description
This digital document is an article from Industrial Management, published by Institute of Industrial Engineers, Inc. (IIE) on January 1, 1995. The length of the article is 1705 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
From the supplier: Programs for improving customer service will succeed if they follow time-tested methodologies. One proven system that could be followed involves a four-step improvement process. This method requires the setting up of the rules and constraints of the project, the dissembling of each project goal into specific tasks, the development of an appropriation request for the project and the selection of an astute leader to lead the implementation of the service improvement plan.
Citation Details
Title: Integrating customer service strategy with existing business systems. (Customer Service)
Author: James P. McNamara
Publication: Industrial Management (Magazine/Journal)
Date: January 1, 1995
Publisher: Institute of Industrial Engineers, Inc. (IIE)
Volume: v37 Issue: n1 Page: p29(2)
Distributed by Thomson Gale
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